Company Policies

    • Client Information: All client information, including contact details and payment information, is used solely for order processing and communication. We do not share or sell personal data to third parties.

    • Proof Sharing: We reserve the right to use completed designs in our portfolio or on social media for marketing purposes. Clients may opt out of this by notifying us in writing at the time of order placement.

    • Full Payment: Balance must be paid in full prior to beginning your order. Orders will not be shipped or delivered until full payment has been received.

    • Accepted Payment Methods: We accept payments via credit cards, Apple Pay and direct deposits. For other payment options, please contact us directly to discuss availability.

    • Revision Limits: Custom digital designs include up to two revisions as part of the base price. Any additional revisions beyond the included two will incur an additional fee of $10 per revision.

    • Approval Process: Clients are required to approve all proofs before finalizing designs. Once approval is received, no further changes can be made without incurring additional fees. Please review proofs carefully to ensure all details are correct.

    • Estimated Timeframes:

      • Custom digital designs: Typically 1 month from the date of deposit payment.

      • Semi-generic items: Typically 2 weeks from the date of order confirmation.

      • Rush orders: Expedited services are available for an additional fee, which will vary based on the complexity and timeline of the order.

    • Timeliness Clause: Clients are expected to provide timely responses to inquiries and design approvals. Failure to respond within 48 hours may result in order delays or cancellations at the discretion of the business.

    • Digital Products: Refunds are not available for digital products once the design process has commenced.

    • Physical Products: Refunds are only available for physical products that are damaged during shipping. Clients must provide photographic evidence of the damage within 48 hours of delivery to be eligible for a refund or replacement.

    • Cancellations: Orders may be canceled within 24 hours of placement for a full refund, excluding the non-refundable deposit. Cancellations requested after 24 hours will not be eligible for a refund.

    • Printing Approval: All clients must approve final proofs before printing begins. Any changes requested after approval will incur additional fees.

    • Shipping Methods: We offer standard and expedited shipping options. Delivery times will be provided at the time of order placement. Clients are responsible for ensuring accurate shipping information is provided.

    • Lost/Damaged Items: In the event of lost or damaged items during shipping, we will provide a replacement or refund upon receipt of documented evidence, such as photos or tracking details within 48 hours of the product arriving.

    • For Digital Products: All designs are for personal use only unless a commercial license has been purchased. Commercial licensing is available for an additional fee.

    • For Templates: Editable templates are provided for personal use only and may not be resold, redistributed, or used for commercial purposes without prior authorization.

    • Respectful Communication: Professional and respectful communication is essential. Bullying, harassment, or inappropriate messaging will not be tolerated under any circumstances. Such behavior may result in immediate cancellation of your order without a refund.

    • Response Times: Clients are expected to respond to communications and approve designs within 48 hours to ensure timely processing of orders. Failure to do so may lead to delays or cancellations.

    • Referral Discounts: Receive a 10% discount on your next purchase for every referral who completes an order. Referral discounts are issued after the referred client’s order is finalized.

    • Bulk Discounts: Discounts are available for orders of 10 or more items. Bulk orders are eligible for discounts starting at 10% off the total price.

  • Item descRush Orders: Expedited services are available for an additional fee of 20% of the total order cost. Rush order availability depends on current workload and project complexity.

    • Seasonal Offerings: Limited-edition designs for holidays or special events may have unique pricing and processing timelines. Availability will be announced on our website and social media platforms.

    • Donation Program: Clients opting to donate reusable materials (e.g., wood, markers, paint) after their order may qualify for a future discount ranging from 5% to 15%, depending on the material’s value and usability.

    • Late Payment Fees: If payment plans are agreed upon, a late fee of 5% of the outstanding balance will apply if payment is not received within 7 days of the due date.

    • Order Cancellation for Non-Payment: If the client fails to complete payment within 14 days, the order will be canceled, and the non-refundable deposit will not be returned.

    • Post-Approval Changes: Any changes requested after design approval will incur a fee depending on the amount of changes made and will be communicated with the client for approval before the changes are made. These fees cover the time and effort required to revise the completed work.

    • Scope Changes: If the requested changes significantly alter the original scope of the project, a new agreement and pricing structure will be required.

    • Digital Files: Completed digital products will be delivered via email or a secure download link within 24–48 hours after final approval and payment.

    • File Retention: Design files will be stored for up to 6 months after project completion. After this period, files may no longer be available.

    • Backup Responsibility: Clients are responsible for saving and backing up their files. We are not liable for lost or deleted files after delivery.

    • Resolution Process: In the event of a disagreement, we will make every effort to resolve the issue amicably. Clients are encouraged to contact us directly to discuss their concerns.

    • Legal Action: If a resolution cannot be reached, disputes will be subject to the jurisdiction of Arizona or an agreed-upon arbitration process.

    • Closure Notice: We will announce any holiday or vacation closures on our website (In the' ‘Upcoming Events’ and social media platforms. Orders placed during these periods may experience delays.

    • Extended Timelines: Clients will be notified of extended processing times if their order is placed near a holiday or during a closure.

    • Handmade Variations: Due to the nature of handmade and printed items, slight variations may occur. We strive to ensure the highest quality in every product, but minor differences are part of the creative process.

    • Customer Satisfaction: If you are not satisfied with your order, please contact us within 48 hours of delivery to discuss possible resolutions.

    • Communication Expectations: Clients must respond to communications, including design approvals, within 10 business days. If no response is received, the order will be considered abandoned and canceled without a refund.

    • Reinstating Abandoned Orders: Abandoned orders may be reinstated within 30 days upon request, subject to a $25 reinstatement fee.

    • Domestic Shipping: We offer shipping within the United States only at this time. International shipping is not available.

    • Accurate Address: Clients are responsible for providing accurate shipping addresses. We are not liable for delays or losses due to incorrect information or incorrect delivery from the servicer (ie: UPS, FedEx, USPS)

Thank you for choosing Lala’s Design Co. We are committed to delivering exceptional designs and services tailored to your needs.